Frequently Asked Questions

1. Why did I receive the Notice?

Lawyers for Plaintiffs would like to receive your name, home address, email address, and/or telephone number in order to potentially contact you regarding your personal experiences relating to Plaintiffs’ allegations in the lawsuit (see FAQ 2). You have the right to “opt out” and keep your contact information from being provided to Plaintiffs’ attorneys. Defendants have not yet provided any of this information to Plaintiffs. The Court has approved sending the Notice to you so that you can decide whether to prevent the disclosure of your name and contact information to Plaintiffs’ attorneys.

You are NOT required to share your contact information with counsel for Plaintiffs. However, if you do NOTHING after receiving the Notice, Defendants will be required to provide Plaintiffs’ attorneys with your contact information.

If Plaintiffs’ attorneys do receive your contact information, they must keep that information confidential and can only disclose it to other people who are working on this case. The Court has entered a Protective Order prohibiting any of that information from being distributed to anyone who is not participating in this case. Plaintiffs’ attorneys are only allowed to use that contact information for purposes of this case, and you will be under no obligation to speak with them if they do contact you.

2. What is this case about?

The lawsuit relates to the ways in which USAA resolves first-party medical payments automobile insurance (also known as “MedPay”) claims, as further explained below. Defendants deny Plaintiffs’ allegations and maintain that they have complied with all applicable laws.

If you were sent the Notice, it is because you (1) are, or were, insured under the first-party medical payments (or “MedPay”) coverage of a California automobile insurance policy issued by USAA; (2) received medical, health care, or rehabilitation services, or medication or equipment, from a health care provider; (3) made a claim under the MedPay coverage of that policy; (4) submitted (or your health care provider submitted) to USAA a bill for such services or products; and (5) the bill either was reimbursed at less than the billed amount, or was not reimbursed at all, in connection with a PPO code, a Physician Review (or “PR”) code, a SR code, a NR (with reference to a physician’s letter) code, SR code, a DOC code, a GR Code, and/or a RF code during the time period of June 4, 2020 to the present.

3. What are my options?

If you do nothing, your contact information, including your name and home address, your email address, and/or telephone number will be provided to counsel for Plaintiffs.

If you want your contact information to remain only with Defendants and to NOT be provided to Plaintiff’s attorneys, you must contact the Administrator by either (1) mailing back the postcard you received with the Notice, (2) emailing info@StottClassAction.com and providing your full name, address, and the number on the top left of the Notice you received, or (3) following the opt-out instructions on this website here. The Opt Out must be postmarked or submitted no later than March 2, 2026.

4. What are my rights?

It is your right to withhold your name and contact information from Plaintiffs’ lawyers by opting out. You are under no obligation to provide information to, or to discuss this matter with, Plaintiffs’ lawyers, USAA’s lawyers, CCC’s lawyers, or any person representing Plaintiffs, USAA, or CCC. Neither your insurance coverage with USAA nor your rights with respect to this lawsuit will be affected whether you permit the release of your contact information or not.

5. How can I get answers to my questions?

If you have any questions about this notice, this lawsuit, the claims and allegations, and/or your rights, you may seek independent legal counsel or you may contact any of the attorneys representing the Plaintiffs, USAA, or CCC in this case at the addresses and telephone numbers listed below. Please do not contact the Court with inquiries about this Notice or the case.